Plaza Premium Lounge at Toronto Pearson International Airport

The Plaza Premium International Lounge at Terminal 1, Toronto Pearson International Airport is Certified as 3-Star Airline Lounge for the lounge facilities and staff service.

“The Plaza Premium lounge for international flights in Terminal 1 is a small facility and subject to crowding at peak times. There can be queues and entry restrictions. Seating is quite dense and lacking privacy but otherwise comfortable. There is a buffet and bar service which is of fair quality, but below the standards observed at better Plaza facilities in Europe and Asia. Staff are basically efficient, but there is little service quality on show here.”

» Lounge Star Ratings explained

Plaza Premium Lounge at Toronto Pearson International Airport
skytrax 3 star lounge logo

Certified Lounge Rating

Lounge Information

Plaza Premium Lounge T1 Int'l

Lounge Rating details

Plaza Premium T1 Int'l

Pay-per-use Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Value for money

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Private work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks


WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality


The Lounge Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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