South African Airways Arrivals Lounge at Johannesburg Airport

South African Airways Arrivals Lounge at OR Tambo Johannesburg Airport is Certified as 4-Star Airline Lounge for product facilities and staff service.

“You can find the arrivals lounge at JNB with ease just after customs, but before exiting the secure area. This is a welcoming product to refresh after a long-haul flight. Five showers are available and they offer an appealing cooked breakfast buffet with a good quality of food. Staff are helpful and make coffees for customers. It is a smaller arrivals lounge but it is rarely congested.”

South African Airways Arrivals Lounge at Johannesburg Airport
skytrax 4 star lounge logo

Certified Lounge Rating

Lounge Information

Arrivals Lounge

Lounge Rating details

Arrivals Lounge

Business Class Lounge

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times
Secure left luggage area

Food and Beverages

Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks


WiFi : ease of log-in
WiFi : speed and reliability
Computer / internet terminals
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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