United Airlines United Club (B18) at Chicago O’Hare International Airport
United Airlines United Club (B18) at Chicago O’Hare International Airport is Certified as a 4-Star Airline Lounge for the quality of lounge facilities and staff service.
“The product aspect of this lounge is reasonably good in terms of the quality of decor and furnishing, and similarly, the food and drink standards are acceptable for the region. Cleanliness and presentation could be improved upon in the main public areas and washrooms. Staff serving at the bar facility are friendly enough, but reception and other in-lounge personnel deliver very limited service attention.”