United Airlines Polaris lounge at Houston George Bush Airport

The United Airlines Polaris lounge at Houston George Bush Airport is Certified as 5-Star Airline Lounge for the lounge facilities and staff service.

“The Polaris concept for United sets many Best Practice benchmarks for Business Class lounge comfort, dining, and facilities. The a la carte dining experience is excellent, and customers can also avail an extensive hot and cold buffet – the choices of which are well adapted for the local Texan market. Decor and furnishings are to a high standard throughout and the washroom and showers are well-appointed. Staff service quality is good and displays elements close to 5-Star.”

» Lounge Star Ratings explained

United Airlines Polaris lounge at Houston George Bush Airport
skytrax 5 star lounge logo

Certified Lounge Rating

Lounge Information

Polaris lounge

Lounge Rating details

Polaris lounge

Business Class Lounge - Houston IAH

Location of lounge in terminal
Signage to lounge
Ease of locating lounge
Lounge entry requirements

Comfort & Ambience

Lounge capacity / crowding
Quiet area availability
Boarding call system
Daylight and outside views
Ambience and exclusivity
Décor and lighting
Temperatures in lounge
Cleanliness of food area
Cleanliness of seating
Cleanliness of washrooms
Cleanliness of showers

Seating and Comfort

Choice of seat types
Availability of seats
Comfort of seating
Seat privacy standards
Recliner seats / quiet area
Private seat pods
Private work stations
Standard of washrooms
Standard of shower facilities
Shower facility waiting times

Food and Beverages

A la carte dining option
A la carte dining standards
Presentation of self-serve buffet
Choice of cold buffet
Choice of hot dishes
Quality of food served
Choice of wines and beverages
Choice of coffee, tea, hot drinks


WiFi : ease of log-in
WiFi : speed and reliability
Access to power / charging points

Staff Service

Quality of welcome supplied
Explanation of lounge facilities
Boarding call options
Attitude towards customers
Friendliness of service
Efficiency and problem solving skills
Language skills
Total service hospitality


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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