Air Astana is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Air Astana meets a 4-Star quality rating across all cabin travel classes. Staff service standards are good, as well as consistent adherence to safety policies. The dual-hub model is weaker for flights originating from Almaty airport. Cabin ambience and onboard product are well rated.”