Nur-Sultan Nazarbayev International Airport

Nur-Sultan Nazarbayev International Airport is certified as a 3-Star Airport for facilities, comfort, cleanliness, food and beverages, shopping and staff service.

“Nur Sultan features two terminals, the newest one used for international flights. The layout of the airport is compact, with limited international F&B choices throughout. Retail and shopping are limited, although washrooms achieve high standards. Arriving passengers will frequently be approached by unofficial taxi touts and the airport has not resolved this irritation.”

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Nur-Sultan Nazarbayev International Airport
skytrax 3 star regional airport logo

Nur-Sultan Airport Rating Summary

Terminal 1
Terminal 2

Nur-Sultan Airport Rating Analysis

Nur-Sultan Nazarbayev Airport

Ground Transportation

Public Transport options
Distance to public transport
Airport taxi service
Car Rental

Security Screening

Screening guide signage
Waiting times
Service efficiency
Staff attitude and courtesy
Staff language skills
FastTrack security

Immigration Service

Waiting times - arrivals
Waiting times - departures
Staff attitude and courtesy
Staff language skills
FastTrack immigration

Wayfinding & Signage

Ease of wayfinding - transfer
Ease of wayfinding - departures
Clarity of signs & symbols
Signage language choices
FIDS : positioning in terminal
FIDS : clarity of display
Terminal maps
Airport "help" staff
Info / Help counter service

Arrival

Walking distances
Availability of toilets
Baggage hall facilities
Baggage delivery times
Baggage carts
Meet and greet facilities

Departure

Signage to check-in
Congestion around check-in
Queuing systems
Seating near check-in
Premium check-in facility
Signage to security / departures

Transfer

Walking distances
Signage to transfer areas
Transfer security screening
Ease of transfer process

Terminal Comfort

Congestion around terminal
Air temperature
Décor and condition
Seat availability
Seat types and comfort
Access to power / charging points
Cleanliness of seats
Cleanliness of washrooms
Cleanliness of public areas
PRM washrooms
Baby changing rooms

Terminal Facilities

Clarity of airport PA's
PA language translations
ATM availability
WiFi : ease of log-in
WiFi : free time allowance
Children's Play area
Quiet / relaxation areas
Other leisure facilities
Vending machines

Shopping Facilities

Selection of shops : landside
Selection of shops : airside
Choice of mid-price shops
Choice of luxury brands
Staff service in shops

Food & Beverage

Food and beverage choice : landside
Fast food choice : landside
International brands : landside
Food and beverage choice : airside
Fast food choice : airside
International brands : airside
Food and beverage : cleanliness
Food and beverage : prices
Food and beverage : staff service

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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