Air India is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Air India has mixed product standards across their aircraft, and in some areas the product is quite worn with better cabin maintenance and cleanliness levels required. Business class is below 4-Star requirements for both the airport and onboard experience. The ground staff service at Mumbai Airport is also a weak feature.”