Air India
Air India is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Air India’s onboard product shows clear progress, with newer aircraft delivering modern seating, cabin design, and inflight entertainment. Some variation across the fleet is still evident with product standards and service execution being inconsistent. Airport services in Delhi are relatively well-organised, with efficient processing and service standards.”
Air India Rating Summary
Air India Rating Analysis
Disclaimer
The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.