Air India Express

Air India Express is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“This airline offers a reasonable low-cost product, but web check-in is not offered and seats are cramped. They provide a complimentary snack/meal and soft beverage subject to the route, the pre-order meals checked are of a fairly good standard and cheap. Cabin cleanliness and maintenance is quite poor. Cabin staff service is courteous and friendly and helps the airline to meet a 3-Star standard.”

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Air India Express
skytrax 3 star low-cost airline logo

Air India Express Rating Summary

Short haul

Economy Class

Air India Express Rating Analysis

Economy Class

Airport Services - Calicut Airport

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Standard of complimentary meal / snack
Choice of pre-order meals
Prices of pre-order meals
Standard of pre-order meals

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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