Air India Express

Air India Express is Certified as a 4-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes comfort, buy onboard food & beverages, cabin cleanliness, and service rating for cabin and ground staff.

“The Air India Express onboard product aligns well with customer expectations for a low-cost airline, with consistent process systems. Airport services are generally good, and the cabin staff provide a service style that is professional, efficient and well managed.”

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Air India Express
skytrax 4 star low-cost airline logo

Air India Express Rating Summary

Short haul

Economy Class

Air India Express Rating Analysis

Economy Class

Airport Services - Bangalore Airport

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Selection of pre-order F&B
Quality of pre-order F&B
Prices of pre-order F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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