Air Transat

Air Transat is Certified as a 4-Star Leisure Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Air Transat have a hybrid leisure/low-cost structure with full-service on routes to Europe. The premium cabin (Club Class) is aligned with Premium Economy standards, and product / service are good. Economy Class legroom is quite generous, but they have a higher density 9-across on A330’s which feels cramped. IFE is adequate on A330s, and they are starting to offer seatback screens on new A321NEO aircraft. Staff service is friendly, efficient and consistent.”

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Air Transat
skytrax 4 star leisure airline logo

Air Transat Rating Summary

Long haul

Club Class
Economy Class

Short haul

Club Class
Economy Class

Air Transat Rating Analysis

Club Class

Airport Services - Montreal

Priority check-in options
Check-in service options
Check-in staff service
Priority boarding standards
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort (A330/A321LR)
Seat comfort (A321/B737)
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Washroom cleanliness
Amenity kit and washroom amenities
Inflight Entertainment
Quality of meals
Quantity of food
Selection of beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Montreal

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort (A330/A321LR)
Seat comfort (A321/B737)
Cabin safety information / video
Comfort items : blanket, pillow - buy onboard prices
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
Complimentary F&B options
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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