WestJet Airlines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“WestJet offers Business and Premium Economy cabins on Boeing 787’s. F&B is complimentary on long-haul flights, and Business delivers a good 4-star experience. Some routes use older, less comfortable Boeing 767 planes. Product standards on short-haul are fair, and cabin staff service is generally a strong area for the airline.”