airBaltic is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages,cleanliness etc, and service rating is for both cabin staff and ground staff.
“airBaltic operates the Airbus A220 with a better product than their old aircraft, and seat comfort is quite good with a 32-inch seat pitch. Economy class service is buy-on-board, with a reasonably priced menu and fair F&B standards. Business Class includes lounge access, quite good onboard catering and empty adjacent seat. Ground staff are very strict on hand baggage and extra charges are very common.”