Alaska Airlines

Alaska Airlines is Certified with the 3-Star Airline Rating for the quality of its Onboard product and staff service, and the Alaska Airlines home base Airport service. View the detailed Quality ratings for Alaska Airlines product (seats, comfort, food & beverages etc), cabin staff service, and ground service standards at its home base of Seattle-Tacoma International Airport.

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Alaska Airlines
skytrax 3 star airline logo

Certified Airline Ratings

Short haul

Full Ratings Breakdown

First Class

Airport Services - Seattle-Tacoma

Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Priority baggage service

First Class Lounge - Board Room : Seattle–Tacoma

Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Cleanliness of lounge areas
Choice of hot and cold food
Quality of food served
Choice of wines and beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket etc
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment (Streaming - Alaska Beyond)
Onboard WiFi and connectivity
Quality of meals served
Selection of wines & beverages
Magazines and newspapers

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Premium Class

As economy rating, except for:

Priority Boarding
Extra legroom (4 ins more)
Complimentary alcoholic beverages
Economy Class

Airport Services - Seattle-Tacoma

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment (Streaming - Alaska Beyond)
Onboard WiFi and connectivity
Complimentary snacks
Complimentary beverages (soft)
Buy onboard F&B selection
Buy onboard F&B prices

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff

Disclaimer

Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Skytrax do not publish a comparative rating of airline safety standards or airline safety record details. We focus our safety reference to airlines registered within the IATA Operational Safety Audit (IOSA). The IATA Operational Safety Audit (IOSA) is an internationally recognised and accepted evaluation system designed to assess the operational management and control systems of an airline.

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