Southwest Airlines is Certified as a 4-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
“Southwest Airlines operate as a hybrid low-fare airline with baggage, drinks, and snacks included. Customers can pay for a better priority boarding position, and there is a paid bar for premium beverages. WiFi and App-streamed IFE is available on many aircraft. Staff continue to deliver fairly good and consistent service standards.”