Southwest Airlines

Southwest Airlines is Certified as a 4-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“Southwest Airlines operate as a hybrid low-fare airline with baggage, drinks, and snacks included. Customers can pay for a better priority boarding position, and there is a paid bar for premium beverages. WiFi and App-streamed IFE is available on many aircraft. Staff continue to deliver fairly good and consistent service standards.”

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Southwest Airlines
skytrax 4 star low-cost airline logo

Southwest Airlines Rating Summary

Short haul

Southwest Airlines Rating Analysis

Economy Class

Airport Services - Dallas Love Field

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (Upgraded)
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : App streaming
WiFi service
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Complimentary meals / snacks
Complimentary beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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