Avianca

Avianca is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service.

This rating is now subject to review in early 2024 on the basis that Avianca is moving towards low-cost airline standards.

Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

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Avianca

Avianca Rating Summary

Long haul

Business Class

Economy Class

Short haul

Business Class

Economy Class

Related to Avianca Ranking

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Iberia

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Airport

Bogota El Dorado International Airport

South America

Airline

Viva Air

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Avianca Rating Analysis

Business Class

Airport Services - Bogota

Premium check-in facilities

Check-in staff service

Priority boarding service

Staff assistance on arrival

Transfer service assistance

Priority baggage service

Business Class Lounge - Bogota

» View Avianca Sala VIP lounge rating

Onboard Product - Long haul

Seat comfort and personal space

Cabin safety information / video

Comfort items : duvet, pillows, turndown

Cabin and seat cleanliness

Cabin temperatures

Washroom cleanliness

Amenity kit and washroom amenities

Inflight entertainment

WiFi service

Quality of meals served

Flexibility of meal service

Quality of wines & beverages

Magazines and newspapers

Onboard Product - Short haul

Seat comfort

Cabin safety information / video

Comfort items : pillow, blanket

Cabin and seat cleanliness

Washroom cleanliness

Inflight Entertainment

WiFi service

Quality of meals served

Selection of wines & beverages

Cabin Staff Service - Long haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of service

Enthusiasm and friendliness

Service hospitality

Personalisation of service

Interaction with customers

Language skills

Cabin presence and attention

Responding to customer requests

Cabin Staff Service - Short haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of services

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Language skills

Responding to customer requests

Economy Class

Airport Services - Bogota

Check-in facilities

Check-in staff service

Boarding efficiency

Staff assistance on arrival

Transfer service assistance

Baggage delivery times

Onboard Product - Long haul

Seat comfort

Cabin safety information / video

Comfort items : blanket, pillow

Cabin and seat cleanliness

Cabin temperatures

Washroom cleanliness

Washroom amenities

Inflight Entertainment

WiFi service

Quality of meals served

Quantity of food served

Onboard Product - Short haul

Seat comfort

Cabin safety information / video

Cabin and seat cleanliness

Washroom cleanliness

Inflight Entertainment

Complimentary meals / snacks

Complimentary beverages

Buy onboard F&B selection

Cabin Staff Service - Long haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of service

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Language skills

Cabin presence and attention

Responding to customer requests

Cabin Staff Service - Short haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of services

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Language skills

Responding to customer requests

Disclaimer

The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Related to Avianca Ranking

Airline

Iberia

Europe

Airport

Bogota El Dorado International Airport

South America

Airline

Viva Air

South America

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