Bangkok Airways

Bangkok Airways is Certified with the 4-Star Airline Rating for the quality of its Onboard product and staff service, and the Bangkok Airways home base Airport service. View the detailed Quality ratings for Bangkok Airways product (seats, comfort, food & beverages etc), cabin staff service, and ground service standards at its home base of Bangkok Suvarnabhumi Airport.

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Bangkok Airways
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Bangkok Airways Ranking

Short haul

Business Class (Blue Ribbon)
Economy Class

Airline Ratings Breakdown

Business Class

Airport Services - Bangkok Suvarnabhumi Airport

Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Priority baggage service

Business Class Lounge - Blue Ribbon Lounge

Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Standard of shower facilities
Cleanliness of lounge areas
Choice of hot and cold food
Quality of food served
Choice of wines and beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket etc
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment (tablet device)
Quality of meals served
Selection of wines & beverages
Magazines and newspapers

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Bangkok Suvarnabhumi Airport

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Baggage delivery times
Boutique Lounge (economy)

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Complimentary meals / snacks
Complimentary beverages

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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