Bulgaria Air is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Operating short-haul regional flights in Europe, Bulgaria Air product standards are fair, and they are one a few airlines in Europe providing proper 2×2 Business Class seats on some aircraft. Snacks in Economy are fair, and Business meals are also satisfactory. Cabin staff service, particularly in Economy Class could be improved as it lacks true hospitality. Airport services in Sofia are fair, but this is also an area where quality improvements are needed.”