Turkish Airlines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Turkish Airlines achieves good ratings for high standards of onboard catering, and many of the product areas meet a 4-Star rating potential. Inconsistency of cabin products and poor long haul business class seating have a negative impact. Cabin staff service is meeting a good overall standard, but ground staff service at Istanbul Airport remains a weakness.”