Turkish Airlines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Turkish Airlines achieves good ratings for onboard catering quality, and many of the product areas are meeting 4-Star. The new Business class seat on A350 and Boeing 787’s is meeting 5-Star levels but the inconsistency of cabin product has a negative impact on the final rating. Cabin staff service is meeting a good overall standard, but ground staff service at Istanbul Airport is an area where further improvement can be made.”