Turkish Airlines

Turkish Airlines is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service.

“Turkish Airlines achieves good ratings for onboard catering quality, and many of the cabin product areas are meeting 4-Star. The new Business class seat on A350 and Boeing 787’s is meeting 5-Star levels but the 2x3x2 configuration on Boeing 777 aircraft has a negative impact on the final rating. Cabin staff service is meeting a good overall standard in both business and economy class, but the airport staff service at Istanbul Airport remains an area where further improvement can be made.”

» Explaining the Star Rating Levels

Turkish Airlines

Turkish Airlines Rating Summary

Long haul

Business Class
Economy Class

Short haul

Business Class
Economy Class

Turkish Airlines Rating Analysis

Business Class

Airport Services - Istanbul

Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Arrival lounge facilities
Priority baggage service

Business Class Lounge - Istanbul

Onboard Product - Long haul

Seat comfort and personal space (B777/A330)
Seat comfort and personal space (B787/A350)
Cabin safety information / video
Comfort items : duvet, pillows, turndown
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Amenity kit and washroom amenities
Inflight entertainment
WiFi service
Quality of meals served
Flexibility of meal service
Quality of wines & beverages
Magazines and newspapers

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
Quality of meals served
Selection of wines & beverages
Magazines and newspapers

Cabin Staff Service - Long haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Personalisation of service
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Istanbul

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product - Long haul

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Washroom amenities
Inflight Entertainment
WiFi service
Quality of meals served
Quantity of food served
Selection of wines & beverages

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
Complimentary meals / snacks
Complimentary beverages

Cabin Staff Service - Long haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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