Turkish Airlines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Turkish Airlines achieves good ratings for onboard catering quality, and many of the product areas meet a 4-Star rating potential. Inconsistency of cabin products and poor long-haul Business Class seating has a negative impact. Cabin staff service is meeting a good overall standard, but ground staff service at Istanbul Airport remains a weakness.”