Caribbean Airlines

Caribbean Airlines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Caribbean Airlines has a good product standard in Business and Economy Class. A primary weakness in meeting 4-Star is a lack of service consistency and some quality issues with onboard meals and cabin cleanliness. The airline provides Caribbean Plus which is an extra legroom seat upgrade only. In addition to free F&B, customers can purchase items from the Caribbean Cafe. The majority of staff are friendly and pleasant.”

Explaining the Star Rating Levels

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Caribbean Airlines

Caribbean Airlines Rating Summary

Short haul

Business Class
Caribbean Plus
Economy Class

Caribbean Airlines Rating Analysis

Business Class

Airport Services - Piarco Airport

Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Priority baggage service

Business Class Lounge - Club Caribbean

Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Cleanliness of lounge areas
Choice of hot and cold food
Quality of food served
Choice of wines and beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : App streaming
Quality of meals served
Selection of wines & beverages
Magazines and newspapers

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Caribbean Plus

Airport Services - Piarco Airport

Priority check-in facilities
Check-in staff service
Priority boarding options
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Product upgrade from Economy Class

Seat comfort & space
Economy Class

Airport Services - Piarco Airport

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : App streaming
Complimentary meals / snacks
Complimentary beverages
Buy onboard F&B selection
Buy onboard F&B prices

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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