Cayman Airways

Cayman Airways is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Cayman Airways has old Boeing 737-300s and the onboard product is dated and cabin presentation is poor. While the airline has Boeing 737MAX aircraft these are currently grounded and have not been evaluated. Food standards are inconsistent and the complimentary F&B in Economy Class can be poor. Soft drinks and signature rum punch are free, all other alcohol in Economy Class is for purchase only. Staff are friendly but often absent and avoiding customers outside the main service times.”

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Cayman Airways
skytrax 3 star airline logo

Cayman Airways Rating Summary

Short haul

Business Class
Economy Class

Cayman Airways Rating Analysis

Business Class

Airport Services - Grand Cayman

Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Priority baggage service

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
Quality of meals served
Selection of wines & beverages
Magazines and newspapers

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Grand Cayman

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Complimentary meals / snacks
Complimentary beverages
Buy onboard F&B selection
Buy onboard F&B prices

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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