Cebu Pacific

Cebu Pacific is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“Cebu Pacific short-haul and regional standards are fair for a low-cost, but longer A330 flights have a poor product offering, and the cabin staff service is lacking in hospitality. No IFE or streaming is provided, and no USB power charge facilities on most aircraft. This is not an ultra-low-cost airline and better standards are provided by many competitors.”

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Cebu Pacific
skytrax 3 star low-cost airline logo

Cebu Pacific Rating Summary

Long haul

Economy Class

Short haul

Economy Class

Cebu Pacific Rating Analysis

Economy Class

Airport Services - Mactan-Cebu

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort : A330
Seat comfort : A320
Cabin safety information / video
Comfort items : cost of blanket, pillow
Cabin and seat cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Selection of pre-order F&B
Quality of pre-order F&B
Prices of pre-order F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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