China Southern Airlines
China Southern Airlines is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Customer experience standards for China Southern remain very good for the region, and for much of the product – whether seats, amenities, and dining the quality level is internationally competitive. Non-Chinese speaking customers are still likely to find some issues with communication, but again, for the core service elements staff are very capable. The key airport handling elements in Guangzhou are quite good for the essentials of check-in, baggage handling, and boarding – connecting flights are also well managed.”
China Southern Airlines Rating Summary
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China Southern Airlines Rating Analysis
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