Copa Airlines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Copa Airlines operates narrowbody aircraft to destinations around the Americas, and this includes flights in excess of 6-hours to the US / Canada. Copa has introduced flatbed Business Class seats on its B739MAX but these are not assessed. Comfort on older aircraft is adequate for shorter sectors but less good for longer flights. Meals are reasonable, but the bar product is less generous than other carriers. Cabin staff service is fair but lacks many hospitality aspects.”