Eurowings

Eurowings is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“The product on short-haul flights is similar to many mainline carriers, and BIZclass performs close to a 4-Star level. BIZclass customers have benefits of priority check-in, boarding, and lounge access. Economy Class has a la carte pricing for F&B for which the choice and quality is below average. Customers using the SMART fare receive priority check-in and boarding access. Staff service is efficient but we have seen a lack of consistency in the service attention.”

» Explaining the Low-Cost Airline Rating levels

» A-Z Index of Airline Ratings

Eurowings
skytrax 3 star low-cost airline logo

Eurowings Rating Summary

Short haul

BIZclass
Economy Class

Eurowings Rating Analysis

BIZclass

Airport Services - Dusseldorf

Priority check-in options
Check-in service options
Check-in staff service
Priority boarding standards
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

BIZclass Lounge - Dusseldorf

Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Cleanliness of lounge areas
Choice of hot and cold food
Quality of food served
Choice of wines and beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Washroom cleanliness
Washroom amenities
Inflight Entertainment : App streaming
WiFi service
Quality of meals
Quantity of food
Selection of beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Dusseldorf

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (SMART fare)
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : App streaming
Seat power facilities
WiFi service
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Sign up for updates with the Skytrax Newsletter