Ryanair is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, buy onboard food & beverages, cleanliness etc, and service rating is for both cabin staff and ground staff.

» Explaining the Low-Cost Airline Rating levels

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Ryanair Rating Summary

Short haul

Economy Class

Ryanair Rating Analysis

Economy Class

Website & Information

Website language options
Ease of booking flight
Website info about extras
Website info for Product & Service
Baggage option purchase price
Seat reservation cost
Priority boarding price
Meal pre-order service (some routes)
Online check-in options
Airport check-in charge
Carry-on bag allowance (standard fare)
Manage booking function

Airport Services - Dublin

Check-in waiting times
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (Priority)
Oversized cabin baggage price
Delay information / service
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information
Cabin cleanliness
Seat & table cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Prices of buy onboard F&B
Quality of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Efficiency serving F&B
Service hospitality
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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