Ryanair

Ryanair is Certified with the 3-Star Low-Cost Airline Rating for the quality of its Onboard product and staff service, and the Ryanair home base Airport service. View the detailed Quality ratings for Ryanair product (seats, comfort, food & beverages etc), cabin staff service, and ground service standards at its home base of Dublin Airport.

Low-cost airline ratings evaluate product and service quality taking account of lower fares and assessment of optional extra costs.

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Ryanair

Certified Airline Ratings

Short haul

Economy Class

Full Ratings Breakdown

Economy Class

Website & Information

Website language options
Ease of booking flight
Website info about extras
Website info for Product & Service
Baggage option purchase price
Seat reservation cost
Priority boarding price
Meal pre-order service (some routes)
Online check-in options
Airport check-in charge
Carry-on bag allowance (standard fare)
Manage booking function

Airport Services - Dublin

Check-in waiting times
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (Priority)
Oversized cabin baggage price
Delay information / service
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information
Cabin cleanliness
Seat & table cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Prices of buy onboard F&B
Quality of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Efficiency serving F&B
Service hospitality
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Skytrax do not publish a comparative rating of airline safety standards or airline safety record details. We focus our safety reference to airlines registered within the IATA Operational Safety Audit (IOSA). The IATA Operational Safety Audit (IOSA) is an internationally recognised and accepted evaluation system designed to assess the operational management and control systems of an airline.

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