Frontier Airlines

Frontier Airlines is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.

“Described as an ultra low-cost airline, Frontier Airlines works if you follow the baggage, check-in time rules etc rules carefully, although their handling of delays and cancellations can be very poor. Onboard seat comfort is okay for flights up to about 2 hours, and staff are proficient at providing the minimal available service. Cabin cleanliness standards could be improved.”

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Frontier Airlines
skytrax 3 star low-cost airline logo

Frontier Airlines Rating Summary

Short haul

Economy Class

Frontier Airlines Rating Analysis

Economy Class

Airport Services - Denver

Check-in service options
Check-in staff service
Boarding efficiency - standard
Priority Boarding efficiency - WORKS/PERKS
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort - standard
Seat comfort - Stretch
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : purchase options
Onboard WiFi and connectivity
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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