Hebei Airlines 河北航空 is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, cleanliness etc, and service rating is for both cabin staff and ground staff.
“A subsidiary of XiamenAir, Hebei Airlines is a domestic carrier with a few regional international routes. Most aircraft have an all economy cabin layout, with a few offering business class. Cabin service is fair but suited to Chinese travellers with staff having poor language skills. Complimentary onboard meals are served, but this is budget style. Airport service standards are quite weak and inconsistent.”