Icelandair

Icelandair is Certified with the 3-Star Airline Rating for the quality of its Onboard product and staff service, and the Icelandair home base Airport service. View the detailed Quality ratings for Icelandair product (seats, comfort, food & beverages etc), cabin staff service, and ground service standards at its home base of Keflavík International Airport.

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Icelandair

Certified Airline Ratings

Summary Rating

Business Class (Saga)
Economy Comfort
Economy Class

Full Ratings Breakdown

Business Class

Airport Services - Keflavik

Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Priority baggage service

Business Class Lounge - Saga Keflavik

Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Standard of shower facilities
Cleanliness of lounge areas
Choice of hot and cold food
Quality of food served
Choice of wines and beverages
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality

Onboard Product

Seat comfort and personal space
Cabin safety information / video
Comfort items : duvet, pillow
Cabin and seat cleanliness
Cabin temperatures
Washroom cleanliness
Amenity kit and washroom amenities
Inflight entertainment
Onboard WiFi and connectivity
Quality of meals served
Flexibility of meal service
Quality of wines & beverages
Magazines and newspapers

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Personalisation of service
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Comfort

Airport Services - Keflavik

Priority check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Product upgrade from Economy class

Seat comfort & space
Quality of complimentary meal
Economy Class

Airport Services - Keflavik

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow etc
Cabin and seat cleanliness
Cabin temperatures
Washroom amenities
Inflight Entertainment
Onboard WiFi / costs
Complimentary meal/snack
Complimentary tea, coffee, water
Choice of buy onboard food / snacks
Prices of buy onboard menu
Availability of buy onboard food / snacks

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Skytrax do not publish a comparative rating of airline safety standards or airline safety record details. We focus our safety reference to airlines registered within the IATA Operational Safety Audit (IOSA). The IATA Operational Safety Audit (IOSA) is an internationally recognised and accepted evaluation system designed to assess the operational management and control systems of an airline.

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