Norwegian

Norwegian is Certified with the 4-Star Low-Cost Airline Rating for the quality of its Onboard product and staff service, and the Norwegian home base Airport service. View the detailed Quality ratings for Norwegian product (seats, comfort, food & beverages etc), cabin staff service, and ground service standards at its home base of Oslo Airport Gardermoen.

Low-cost airline ratings evaluate product and service quality taking account of lower fares and assessment of optional extra costs.

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Norwegian

Certified Airline Ratings

Long haul

Premium

Economy Class

Short haul

Economy Class

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Full Ratings Breakdown

Economy Class

Website & Information

Website language options

Ease of booking flight

Website information about extras

Website information about Product & Service

Baggage option purchase cost

Seat reservation cost

Meal pre-order service

Online check-in options

Manage booking function

Extras options - lounge, car hire, hotels etc

Airport Services - Oslo

Check-in service options

Check-in waiting times

Check-in staff service

Boarding efficiency

Staff assistance on arrival

Transfer service assistance

Baggage delivery times

Onboard Product

Seat comfort (Boeing 737/787)

Cabin safety information / video

Charge for comfort items : blanket

Cabin and seat cleanliness

Washroom cleanliness

Inflight Entertainment : complimentary

Onboard WiFi : free service

Onboard WiFi : speed

Choice of buy onboard F&B (short haul)

Quality of buy onboard F&B

Prices of buy onboard F&B

Prices of pre-order meals (long haul)

Prices of Hot / Cold beverages

Cabin Staff Service

Attention to cabin safety

Service skills and proficiency

Speed and timing of service

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Language skills

Efficiency serving F&B

Cabin presence and attention

Responding to customer requests

Quality consistency among staff

Premium

Onboard Product (long haul)

Seat comfort (Boeing 787)

Cabin safety information / video

Charge for comfort items : blanket

Cabin and seat cleanliness

Washroom cleanliness

Inflight Entertainment : complimentary

Onboard WiFi : free service (where available)

Onboard WiFi : speed (where available)

Complimentary meal - LowFare /Flex (long haul)

Complimentary meal - Premium/PremiumFlex (long haul)

Choice of other buy onboard F&B

Prices of buy onboard snacks

Prices of Hot / Cold beverages

Cabin Staff Service

Attention to cabin safety

Service skills and proficiency

Speed and timing of service

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Language skills

Efficiency serving F&B

Cabin presence and attention

Responding to customer requests

Quality consistency among staff

Disclaimer

Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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Skytrax do not publish a comparative rating of airline safety standards or airline safety record details. We focus our safety reference to airlines registered within the IATA Operational Safety Audit (IOSA). The IATA Operational Safety Audit (IOSA) is an internationally recognised and accepted evaluation system designed to assess the operational management and control systems of an airline.