Norwegian

Norwegian is Certified as a 4-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Norwegian provides a good product and service standard on a modern fleet of aircraft although some flights have been performed by charter carriers, and quality is not as good. The airline has a good WiFi on many aircraft, and IFE on long haul flights is also at a fair standard. Buy-on-board quality and systems are acceptable, but pre-order meals for long-haul flights are quite expensive and less satisfying.”

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Norwegian
skytrax 4 star low-cost airline logo

Norwegian Rating Summary

Long haul

Premium Class
Economy Class

Short haul

Economy Class

Norwegian Rating Analysis

Premium Class

Airport Services - Oslo

Priority check-in options
Check-in service options
Check-in staff service
Priority boarding standards
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product - Long haul

Seat comfort : B787
Cabin safety information / video
Comfort items : cost of blanket, pillow
Cabin and seat cleanliness
Washroom cleanliness
Washroom amenities
Inflight Entertainment
Seat power facilities
WiFi service
Quality of meals
Quantity of food
Selection of beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Oslo

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort : B787
Seat comfort : B737
Cabin safety information / video
Comfort items : cost of blanket, pillow
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
Seat power facilities : B787
WiFi service
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Selection of pre-order F&B
Quality of pre-order F&B
Prices of pre-order F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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