Norwegian

Norwegian is Certified as a 4-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

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Norwegian
skytrax 4 star low-cost airline logo

Norwegian Rating Summary

Long haul

Premium
Economy Class

Short haul

Economy Class

Norwegian Rating Analysis

Economy Class

Website & Information

Website language options
Ease of booking flight
Website information about extras
Website information about Product & Service
Baggage option purchase cost
Seat reservation cost
Meal pre-order service
Online check-in options
Manage booking function
Extras options - lounge, car hire, hotels etc

Airport Services - Oslo

Check-in service options
Check-in waiting times
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort (Boeing 737/787)
Cabin safety information / video
Charge for comfort items : blanket
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : complimentary
Onboard WiFi : free service
Onboard WiFi : speed
Choice of buy onboard F&B (short haul)
Quality of buy onboard F&B
Prices of buy onboard F&B
Prices of pre-order meals (long haul)
Prices of Hot / Cold beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Efficiency serving F&B
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Premium

Onboard Product (long haul)

Seat comfort (Boeing 787)
Cabin safety information / video
Charge for comfort items : blanket
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : complimentary
Onboard WiFi : free service (where available)
Onboard WiFi : speed (where available)
Complimentary meal - LowFare /Flex (long haul)
Complimentary meal - Premium/PremiumFlex (long haul)
Choice of other buy onboard F&B
Prices of buy onboard snacks
Prices of Hot / Cold beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Efficiency serving F&B
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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