Kenya Airways is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Kenya Airways has seen a steady decline of service quality onboard and is now a 3-Star airline. Weak areas include numerous operational delays and difficulties for passengers, as well as a poor airport experience in Nairobi. Onboard passenger experience is inconsistent and lacking staff and product quality.”