Kenya Airways is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Kenya Airways has seen a steady decline of service quality onboard and is now a 3-Star airline. Weak areas include numerous operational delays and difficulties for passengers, as well as a poor airport experience in Nairobi. Onboard passenger experience is inconsistent and lacking staff and product quality.”
» Explaining the Star Rating Levels
Kenya Airways Rating Summary
Related to Kenya Airways Ranking
Kenya Airways Rating Analysis
The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.