Korean Air is Certified as a 5-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“A key determinant in awarding the 5-Star Airline Certification to Korean Air is the high level of quality consistency delivered to customers. Korean Air cabin crew are hard working and professional, and Economy class standards are particularly commendable. An excellent onboard product across First, Business and Economy class, which combines with very efficient and sincere staff service.”