Loong Air

Loong Air is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Loong Air is primarily a domestic airline with a few regional, international routes. Product standards are fair for their Super Economy class, which is basically extra legroom and enhanced airport service. Economy class is typical Chinese domestic level, and whilst cabin staff service is functional, it lacks in service quality or hospitality, and language skills are poor.” 

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Loong Air
skytrax 3 star airline logo

Loong Air Rating Summary

Short haul

Super Economy
Economy Class

Loong Air Rating Analysis

Super Economy Class

Airport Services - Hangzhou

Priority check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Priority baggage service

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket
Cabin and seat cleanliness
Washroom cleanliness
Quality of meals served
Selection of wines & beverages

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Hangzhou

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Baggage delivery times

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Quality of meals / snacks
Choice of hot/cold beverages

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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