Nouvelair is Certified as a 2-Star Leisure Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Nouvelair is a Tunisian charter airline operating flights to/from Europe. Onboard comfort standards are average for the leisure market. Seat legroom is acceptable but there are issues with cabin cleanliness and presentation. On most flights, there is a buy-on-board service but there are some problems with product availability. Free soft drinks are given on some flights but the policy is inconsistent. Staff service is rather poor for customer attention and communication.”

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Nouvelair Rating Summary

Short haul

Nouvelair Rating Analysis

Economy Class

Airport Services - Tunis-Carthage

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Complimentary beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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