TUI Airways is Certified as a 3-Star Leisure Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“TUI is the world’s largest leisure airline with long-haul and regional routes from Europe. Premium Class on the Boeing 787 offers a good experience with airport priority services, nice F&B and comfortable seats. Long-haul Economy includes IFE, amenities and F&B, but outside of main meals all drinks and snacks must be purchased. Short-haul fares are unbundled and catering is buy-on-board. Staff service attention is somewhat inconsistent, and this is the main element below 4-Star.”