TUI Airways

TUI Airways is Certified as a 3-Star Leisure Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“TUI is the world’s largest leisure airline with long-haul and regional routes from Europe. Premium Class on the Boeing 787 offers a good experience with airport priority services, nice F&B and comfortable seats. Long-haul Economy includes IFE, amenities and F&B, but outside of main meals all drinks and snacks must be purchased. Short-haul fares are unbundled and catering is buy-on-board. Staff service attention is somewhat inconsistent, and this is the main element below 4-Star.”

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TUI Airways
skytrax 3 star leisure airline logo

TUI Airways Rating Summary

Long haul

Premium Class
Economy Class

Short haul

Economy Class

TUI Airways Rating Analysis

Premium Class

Airport Services - London Gatwick

Priority check-in options
Check-in service options
Check-in staff service
No1 Lounge North Terminal
Priority boarding standards
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : blanket, pillow
Cabin and seat cleanliness
Washroom cleanliness
Washroom amenities
Inflight Entertainment
Seat power facilities
Quality of meals
Quantity of food
Selection of beverages

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - London Gatwick

Check-in service options
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort : B787/B767
Seat comfort : B757/B737
Cabin safety information / video
Comfort items : blanket, pillow : long-haul
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : long-haul
Complimentary F&B : long-haul
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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