Porter Airlines

Porter Airlines is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Porter Airlines provides turboprop flights out of Toronto Billy Bishop Airport which is small, manageable and efficient. Onboard comfort standards are good and aircraft are clean and well maintained. The standard seat pitch is 32″ and Premium seats have 34″ pitch. Porter provides a free bar service which includes beer and wine, and a small snack. Staff service is above average for friendliness and service attention.”

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Porter Airlines
skytrax 4 star airline logo

Porter Airlines Rating Summary

Short haul

Economy Class

Porter Airlines Rating Analysis

Economy Class

Airport Services - Toronto City

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product - Short haul

Seat comfort (standard)
Seat comfort (Premium)
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Complimentary meals / snacks
Complimentary beverages

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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