Royal Brunei Airlines

Royal Brunei Airlines is Certified with the 3-Star Airline Rating for the quality of its Onboard product and staff service, and the Royal Brunei Airlines home base Airport service. View the detailed Quality ratings for Royal Brunei Airlines product (seats, comfort, food & beverages etc), cabin staff service, and ground service standards at its home base of Bandar seri Begawan Airport.

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Royal Brunei Airlines

Certified Airline Ratings

Long haul

Business Class

Economy Class

Short haul

Business Class

Economy Class

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Full Ratings Breakdown

Business Class

Airport Services - Brunei International Airport

Premium check-in facilities

Check-in staff service

Priority boarding service

Staff assistance on arrival

Transfer service assistance

Priority baggage service

Business Class Lounge - Sky Lounge

Ambience and exclusivity

Seat availability and comfort

Standard of washrooms

Standard of shower facilities

Cleanliness of lounge areas

A la carte dining option

Choice of hot and cold food

Quality of food served

WiFi service

Access to power / charging points

Friendliness of staff service

Staff service efficiency

Staff Language skills

Total staff service hospitality

Onboard Product - Long haul

Seat comfort and personal space

Cabin safety information / video

Comfort items : duvet, pillows, turndown

Cabin and seat cleanliness

Cabin temperatures

Washroom cleanliness

Amenity kit and washroom amenities

Inflight entertainment

Quality of meals served

Flexibility of meal service

Selection of soft beverages

Magazines and newspapers

Onboard Product - Short haul

Seat comfort

Cabin safety information / video

Comfort items : pillow, blanket etc

Cabin and seat cleanliness

Washroom cleanliness

Inflight Entertainment

Quality of meals served

Selection of soft beverages

Magazines and newspapers

Cabin Staff Service - Long haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of service

Enthusiasm and friendliness

Service hospitality

Personalisation of service

Interaction with customers

Language skills

Cabin presence and attention

Responding to customer requests

Quality consistency among staff

Cabin Staff Service - Short haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of services

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Language skills

Responding to customer requests

Quality consistency among staff

Economy Class

Airport Services - Brunei International Airport

Check-in facilities

Check-in staff service

Boarding efficiency

Staff assistance on arrival

Transfer service assistance

Baggage delivery times

Onboard Product - Long haul

Seat comfort

Cabin safety information / video

Comfort items : blanket, pillow etc

Cabin and seat cleanliness

Cabin temperatures

Washroom cleanliness

Washroom amenities

Inflight Entertainment

Quality of meals served

Quantity of food served

Selection of soft beverages

Onboard Product - Short haul

Seat comfort

Cabin safety information / video

Cabin and seat cleanliness

Washroom cleanliness

Inflight Entertainment

Quality of meals served

Quantity of food served

Selection of soft beverages

Cabin Staff Service - Long haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of service

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Language skills

Cabin presence and attention

Responding to customer requests

Quality consistency among staff

Cabin Staff Service - Short haul

Attention to cabin safety

Service skills and proficiency

Speed and timing of services

Enthusiasm and friendliness

Service hospitality

Interaction with customers

Responding to customer requests

Quality consistency among staff

Disclaimer

Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Related to Royal Brunei Airlines

Airline

Cathay Pacific Airways

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Thai Airways

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Skytrax do not publish a comparative rating of airline safety standards or airline safety record details. We focus our safety reference to airlines registered within the IATA Operational Safety Audit (IOSA). The IATA Operational Safety Audit (IOSA) is an internationally recognised and accepted evaluation system designed to assess the operational management and control systems of an airline.