Silver Airways

Silver Airways is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Silver Airways uses a range of turboprop aircraft. Due to the short flight times, customers only receive bottled water on longer routes. Seat comfort is fine but cabin presentation and cleanliness is weak on some aircraft. Staff are efficient onboard but there is limited service to observe. Delay and cancellation handling is not a strong point, and communication can be poor for that.”

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Silver Airways
skytrax 3 star airline logo

Silver Airways Rating Summary

Short haul

Economy Class

Silver Airways Rating Analysis

Economy Class

Airport Services - Ft Lauderdale

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Complimentary beverages

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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