Star Flyer

Star Flyer is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Star Flyer is a hybrid airline (ie. complimentary services but lower fares), using a single cabin layout that offers good comfort with a great seat pitch and footrests. Staff service standards are good, showing strong levels of Japanese hospitality. Complimentary coffee and other beverages are served onboard, and soup / snacks on selected routes. IFE is also provided for all customers.”

» Explaining the Star Rating Levels

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Star Flyer
skytrax 4 star airline logo

Star Flyer Rating Summary

Short haul

Economy Class

Star Flyer Rating Analysis

Economy Class

Airport Services - Tokyo Haneda

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Baggage delivery times

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment
Seat power / USB
Complimentary meals / snacks
Complimentary beverages
Buy onboard snack selection
Buy onboard beverages

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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