VietJet Air

VietJet Air is Certified with the 3-Star Low-Cost Airline Rating for the quality of its Onboard product and staff service, and the VietJet Air service at Hanoi Airport.

Low-cost airline ratings evaluate product and service quality taking account of lower fares and assessment of optional extra costs.

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VietJet Air
Hanoi Nội Bài Airport
skytrax 3 star low-cost airline logo

VietJet Air Ranking

Short haul

Economy Class

Airline Ratings Breakdown

Economy Class

Website & Information

Website language options
Ease of booking flight
Website info about extras
Website info for Product & Service
Baggage option purchase price
Seat reservation cost
Priority boarding price
Meal pre-order service (some routes)
Online check-in options
Airport check-in charge
Carry-on bag allowance (standard fare)
Manage booking function

Airport Services - Hanoi Airport

Check-in waiting times
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (priority)
Oversized cabin baggage price
Delay information / service
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information
Cabin cleanliness
Seat & table cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Prices of buy onboard F&B
Quality of buy onboard F&B
Onboard WiFi options

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Efficiency serving F&B
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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