VietJet Air
VietJet Air is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Vietjet Air onboard seat standards are comparable to many LCCs in Asia, and while the space is fine for short flights, on longer sectors this is less good. F&B products are quite reasonable in choice and pricing, but the quality is less consistent. Staff service standards vary greatly across front line customer touchpoints, and delay and cancellation handling is particularly weak.”
VietJet Air Rating Summary
Related to VietJet Air Ranking
VietJet Air Rating Analysis
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The Airline Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.