VietJet Air

VietJet Air is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Vietjet Air onboard seat standards are comparable to many LCCs in Asia, and while the space is fine for short flights, on longer sectors this is less good. F&B products are quite reasonable in choice and pricing, but the quality is less consistent. Staff service standards vary greatly across front line customer touchpoints, and delay and cancellation handling is particularly weak.”

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VietJet Air
Hanoi Nội Bài Airport
skytrax 3 star low-cost airline logo

VietJet Air Rating Summary

Short haul

Economy Class

VietJet Air Rating Analysis

Economy Class

Airport Services - Hanoi

Check-in waiting times
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (Skyboss)
Staff assistance on arrival
Transfer service assistance
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Comfort items : cost of blanket, pillow
Cabin cleanliness
Washroom cleanliness
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B
Selection of pre-order F&B
Quality of pre-order F&B
Prices of pre-order F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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