VietJet Air is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
“Vietjet Air onboard seat standards are comparable to many LCCs in Asia, and while the space is fine for short flights, on longer sectors this is less good. F&B products are quite reasonable in choice and pricing, but the quality is less consistent. Staff service standards vary greatly across front line customer touchpoints, and delay and cancellation handling is particularly weak.”