Vistara

Vistara is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

“Just 5 years old, Vistara is now the leading airline in India for both product and service quality. In 2020 Vistara took delivery of its first Boeing 787 (not yet evaluated by Skytrax). The product facilities and cabin staff on present narrowbody operations is well rated, and cabin staff service a particular strength. This airline has potential to achieve a future 5-Star Airline rating.” 

» Explaining the Star Rating Levels

» A-Z Index of Airline Ratings

Vistara
skytrax 4 star airline logo

Vistara Rating Summary

Short haul

Business Class
Premium Economy
Economy Class

Vistara Rating Analysis

Business Class

Airport Services - Delhi

Premium check-in facilities
Check-in staff service
Priority boarding service
Staff assistance on arrival
Priority baggage service

Business Class Lounge - Plaza Premium Delhi Domestic

Ambience and exclusivity
Seat availability and comfort
Standard of washrooms
Cleanliness of lounge areas
A la carte dining option
Choice of hot and cold food
Quality of food served
Choice of wines and beverages (alcohol charged)
WiFi service
Access to power / charging points
Friendliness of staff service
Staff service efficiency
Staff Language skills
Total staff service hospitality

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket etc
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment (Vistara World app)
Quality of meals served
Selection of wines & beverages
Magazines and newspapers

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Premium Economy

Airport Services - Delhi

Priority check-in facilities
Check-in staff service
Priority boarding options
Boarding efficiency
Baggage delivery times

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Comfort items : pillow, blanket etc
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment (Vistara World app)
Quality of meals served
Selection of wines & beverages
Magazines and newspapers

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff
Economy Class

Airport Services - Delhi

Check-in facilities
Check-in staff service
Boarding efficiency
Staff assistance on arrival
Baggage delivery times

Onboard Product - Short haul

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment (Vistara World app)
Complimentary meals / snacks
Complimentary beverages
Buy onboard F&B selection - Economy lite
Buy onboard F&B prices - Economy lite

Cabin Staff Service - Short haul

Attention to cabin safety
Service skills and proficiency
Speed and timing of services
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Responding to customer requests
Quality consistency among staff

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Sign up for updates with the Skytrax Newsletter