Volaris is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.
“Volaris classifies itself as an ultra-low-cost airline. It operates a modern A319/320/321 fleet, with standard LCC seat comfort levels. Cabin interior maintenance and presentation is inconsistent and in need of improvement. Buy onboard is quite limited in choice, but prices are reasonable. Cabin staff service is functional but tends to lack service hospitality..”