Volotea is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.
“A low-cost airline and customers need to check baggage and check-in rules, as they are strict and quick to charge extra. Cabin seat comfort is okay for short flights, but cleanliness standards need improving. Buy onboard options are quite limited. Cabin staff service is functional but often lacking in hospitality.”