Volotea is Certified as a 4-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating covers cabin and ground staff.

“Volotea provides a good low-cost travel experience with the additional benefit of inflight entertainment streaming which is very uncommon in Europe. The buy-on-board selection is quite small versus other LCCs but delivers fair quality and value. Staff service standards are very good and combine high levels of care and efficiency, being an area where the airline excels. Airport standards are satisfactory with most elements being handled by third parties”

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Volotea Rating Summary

Short haul

Economy Class

Volotea Rating Analysis

Economy Class

Airport Services

Check-in service options
Check-in staff service
Boarding efficiency (standard)
Boarding efficiency (Priority)
Staff assistance on arrival
Baggage delivery times

Onboard Product

Seat comfort
Cabin safety information / video
Cabin and seat cleanliness
Washroom cleanliness
Inflight Entertainment : Volotea Media
Selection of buy onboard F&B
Quality of buy onboard F&B
Prices of buy onboard F&B

Cabin Staff Service

Attention to cabin safety
Service skills and proficiency
Speed and timing of service
Enthusiasm and friendliness
Service hospitality
Interaction with customers
Language skills
Cabin presence and attention
Responding to customer requests
Quality consistency among staff


The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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