Quito International Airport

Quito Mariscal Sucre International Airport is Certified with the 5-Star Regional Airport Rating for facilities, comfort and cleanliness, shopping, food & beverages, staff service, and security / immigration.

“Quito Airport is delivering a 5-star customer experience for various frontline product and service features. We remain satisfied with the core operational function of the terminal, and a number of positive changes have been enacted in the last 2-years. A large improvement can be observed in the decorative upgrades to the main check-in hall which includes new landscaping and flooring, updated seats, renovated toilets, harmonisation of the commercial outlet frontages, and the installation of a showpiece information point. The Airport Centre continues to provide a large range of shopping and dining choices for customers and staff.” 

» Explaining Star Rating levels

» A-Z of Airport Ratings

Quito International Airport
skytrax 5 star regional airport logo

Quito Airport Rating Summary

Quito International Airport

Quito Airport Rating Analysis

International / Domestic

Ground Transportation

Public Transport options
Distance to public transport
Airport taxi service
Car Rental

Security Screening

Screening guide signage
Waiting times
Service efficiency
Staff attitude and courtesy
Staff language skills
FastTrack security

Immigration Service

Waiting times - arrivals
Waiting times - departures
Staff attitude and courtesy
Staff language skills
FastTrack immigration

Wayfinding & Signage

Ease of wayfinding - arrivals
Ease of wayfinding - transfer
Ease of wayfinding - departures
Clarity of signs & symbols
Signage language choices
FIDS : positioning in terminal
FIDS : clarity of display
Terminal maps
Airport App navigation
Airport "help" staff
Info Kiosks
Info / Help counter service

Arrival

Walking distances
Availability of toilets
Baggage hall facilities
Baggage delivery times
Baggage carts
Meet and greet facilities

Departure

Signage to check-in
Congestion around check-in
Queuing systems
Seating near check-in
Signage to security / departures

Transfer

Walking distances
Signage to transfer areas
Transfer security screening
Ease of transfer process

Terminal Comfort

Congestion around terminal
Air temperature
Décor and condition
Seat availability
Seat types and comfort
Access to power / charging points
Cleanliness of seats
Cleanliness of washrooms
Cleanliness of public areas
PRM washrooms
Baby changing rooms

Terminal Facilities

Clarity of airport PA's
PA language translations
ATM availability
WiFi : ease of log-in
WiFi : free time allowance
Children's Play area
Dayroom facility
Wyndham Quito Airport
Other leisure facilities
Vending machines

Shopping Facilities

Selection of shops : landside
Selection of shops : airside
Choice of mid-price shops
Choice of luxury brands
Staff service in shops

Food & Beverage

Food and beverage choice : landside
Fast food choice : landside
International brands : landside
Food and beverage choice : airside
Fast food choice : airside
International brands : airside
Food and beverage : cleanliness
Food and beverage : prices
Food and beverage : staff service

Disclaimer

The Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

Sign up for updates with the Skytrax Newsletter