Terminal A Newark Liberty Airport

Terminal A, Newark Liberty International Airport is Certified as a 5-Star Airport Terminal for the quality of facilities, terminal comfort and cleanliness, shopping, food & beverages, staff service, and security processing.

“Terminal A at Newark Liberty International Airport provides an excellent range of passenger facilities, easy customer wayfinding, excellent signage and high standards of staff service. The outstanding multimedia features offer a unique, differentiating factor here at Terminal A”

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Terminal A Newark Liberty Airport

Terminal A Newark Liberty Airport Rating Summary

Terminal A

Terminal A Newark Liberty Airport Rating Analysis

Terminal A

Ground Transportation

Public Transport options
Distance to public transport
Airport taxi service
Car Rental

Security Screening

Screening guide signage
Waiting times
Service efficiency
Staff attitude and courtesy
Staff language skills
TSA PreCheck / Clear

Wayfinding & Signage

Ease of wayfinding - arrivals
Ease of wayfinding - departures
Clarity of signs & symbols
Signage language choices
FIDS : positioning in terminal
FIDS : clarity of display
Terminal maps
Airport "help" staff

Arrival

Walking distances
Availability of toilets
Baggage hall facilities
Baggage delivery times
Baggage carts
Meet and greet facilities

Departure

Signage to check-in
Congestion around check-in
Queuing systems
Seating near check-in
Premium check-in facility
Signage to security / departures

Terminal Comfort

Congestion around terminal
Air temperature
Décor and condition
Seat availability
Seat types and comfort
Access to power / charging points
Cleanliness of seats
Cleanliness of washrooms
Cleanliness of public areas
PRM washrooms
Baby changing rooms

Terminal Facilities

Clarity of airport PA's
PA language translations
ATM availability
WiFi : ease of log-in
WiFi : free time allowance
WiFi : service speeds
Childrens Play area
Quiet / relaxation areas
Other leisure facilities

Shopping Facilities

Selection of shops : airside
Choice of mid-price shops
Choice of luxury brands
Staff service in shops

Food & Beverage

Food and beverage choice : landside
International brands : landside
Food and beverage choice : airside
Fast food options : airside
Food and beverage : cleanliness
Food and beverage : prices
Food and beverage : staff service

Disclaimer

The Airport Ratings shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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