All Nippon Airways (ANA) awarded 5-Star rating

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All Nippon Airways (ANA) has been awarded the 5-Star rating under the World Airline Star Rating by the UK-based international air transport rating organisation SKYTRAX for the sixth consecutive year since 2013. ANA remains the only 5-Star rated airline in Japan, and one of very few such airlines around the world.

SKYTRAX only awards the 5-Star rating to airlines whose passengers can experience “5-Star level” service and covers more than 800 categories ranging from airport to in-flight services. The award of this sixth consecutive 5-Star rating represents recognition of the consistently high-quality level of service achieved by ANA’s staff as well as the airline’s efforts to constantly improve its products and services to make passengers’ flights safer and more comfortable.

recognition of the consistently high-quality level of service

ANA is committed to maintaining the SKYTRAX 5-Star rating by ensuring a thorough focus on customer service throughout the group, working to provide an even more comprehensive and sophisticated service to all passengers.

In addition to receiving the 5-Star rating in 2017 in appreciation to the high service level, ANA have continued striving to provide genuine hospitality as a Japanese airline, and also carried out the following initiatives over the past year:

  • Launched a daily “Chef Service” at ANA lounge at the international terminal at Haneda Airport, where the chef directly serves customers, allowing guests to enjoy delicious and freshly-prepared food.
  • Set up a new “Star Wars ANA Kids Lounge” inside the ANA Lounge at Haneda Airport Terminal 2. The lounge provides a safe, entertaining environment for younger children, equipped with slides, long sofas, picture books, and soft matting on the floor.
  • Started providing sake in Economy Class on international flights, earning very favourable reception.
  • Deployed the newest model Boeing 787-9 on all flights to Honolulu.
  • Became the first Japanese airline to introduce the Airbus A321neo aircraft on domestic flights. With electrically powered seats in Premium Class and personal monitors for every seat, which is a first for ANA’s domestic route flights, the A321neo aircraft provides a completely new in-flight experience.
  • Renovated the ANA domestic lounge at Sapporo airport with renowned architect Kengo Kuma. The renovation includes a new ANA Suite Lounge, ANA’s highest-grade lounge for premium passengers on domestic routes, creating a venue for the enjoyment of ANA’s unparalleled hospitality.
  • Introduced the new ANA Fast Travel boarding service at Sapporo airport, following a successful roll out at Haneda Airport Terminal 2.
  • Improved the cabin crew training and systems for sharing information in order to provide an even more personalised service for each passenger.

Edward Plaisted of SKYTRAX said: “We are delighted to have seen ANA continue to achieve quality improvements during the last year. An important reason for ANA achieving this 5-Star award is that they meet so many 5-Star targets as they look after and satisfy customers. ANA was particularly praised for their very consistent standards of service efficiency, and making the travel experience as enjoyable as possible.”

About Airline Star Rating

Introduced in 1999, a leading international Airline Rating system that classifies airlines by the Quality of front-line product and staff service standards. Airline Star Ratings are recognised as a global Benchmark of airline standards, managed by SKYTRAX, the international air transport rating organisation.

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By Skytrax

Skytrax are specialist research advisors to the air transport industry. Dedicated to improving the customer experience for airlines and airports across the world. Skytrax delivers expertise and innovative thinking to encourage change.

Skytrax do not publish a comparative rating of airline safety standards or airline safety record details. We focus our safety reference to airlines registered within the IATA Operational Safety Audit (IOSA). The IATA Operational Safety Audit (IOSA) is an internationally recognised and accepted evaluation system designed to assess the operational management and control systems of an airline.

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