Hainan Airlines aircraft and 5 star airline rating logo

Hainan Airlines is awarded the 5-Star Airline Rating for the thirteenth consecutive year


Hainan Airlines has been awarded with the highest 5-Star Airline Rating by international air transport rating agency, Skytrax, with this 2024 Certification presented at a gala awards event held on 24th June 2024 at the iconic Fairmont Windsor Park.

Hainan Airlines is just one of 10 international airlines that currently hold the exclusive 5-Star Airline Rating, and 2024 is the thirteenth consecutive year that the airline has achieved this accolade.

Mr. Zhu Tao, Chairman of Hainan Airlines said: “We are deeply honored to receive the 5-Star Airline Rating. This recognition is not only for Hainan Airlines’ consistent efforts in product innovation, but also for our staff. With forward-looking concepts, Hainan Airlines works on innovative service models by technology and strives for eco-friendly operations. In the future, Hainan Airlines will promote this honor through 5-Star service, continuously pursuing excellence to provide travelers with safer, more convenient, comfortable, and environmentally friendly travel experiences.”

Ding Yongzheng, Chairman of HNA Aviation Group receives the 5-Star Rating at the 2024 Awards ceremony

Edward Plaisted of Skytrax commented at the presentation to Hainan Airlines: “The World Airline Star Rating programme was founded by Skytrax in 1999 and remains the original, global benchmark of airline excellence for front-line product and service standards. We are delighted to confirm this 5-Star Airline Rating for Hainan Airlines, which underlines the very high standards of front-line service that are delivered to their customers on a very consistent basis, and the excellent product standards they provide for both domestic and international operations.”

⇩  Hainan Airlines business class cabin

A 5-Star Airline rating has always placed great importance on all aspects of onboard and airport cleanliness and presentation, and Hainan Airlines is meeting a very strong 5-Star standard in these areas. In 2024, Hainan Airlines was ranked No 7 in the world for Airline Cleanliness standards. There is a very good consistency of onboard cleaning standards and these high standards are well applied across the many network airports for Hainan Airlines.

Hainan Airlines staff at its home base airport and onboard flights were noted to be achieving a very high quality of service and hospitality to customers, and this is delivered to excellent standards of consistency. In the 2024 World Airline Awards, Hainan Airlines cabin crew were ranked 6th best in the world, out of more than 350 airlines.

⇩  Hainan Airlines cabin staff meet a strong 5-Star Rating

For the 2024 summer and autumn seasons, Hainan Airlines will operate nearly 500 domestic routes and over 40 international and regional routes, providing service to multiple cities across EuropeNorth AmericaAsia, Oceania, Africa, and beyond.

⇩  Hainan Airlines business class meals receive very high rating

Hainan Airlines and InterContinental Hotels Group (IHG) have partnered to introduce a new range of Chinese meals for Business Class passengers. The collaboration leverages the expertise of both companies in meal research, development, and in-flight catering. Additionally, Hainan Airlines has integrated Sofitel Hotels’ exclusive MyBed™ bedding experience into its Business Class. Hainan Airlines has enhanced its “Simplified Business” service, offering passengers greater convenience through self-service check-in, online check-in, and baggage tracking features. Moreover, the airline has launched its Pet Cabin Care service on select domestic flights departing from 23 cities. The service enables passengers to travel with their pets in the cabin, subject to certain restrictions.

⇩  Economy Class cabin: Hainan Airlines

⇩  Economy Class service: Hainan Airlines


World Airline Star Rating

Introduced in 1999, this is a leading international Airline Rating system that classifies airlines by the Quality of front-line product and staff service standards. Airline Star Ratings are recognised as a global Benchmark of airline standards. The Airline Star Rating programme is managed by the international air transport rating agency, Skytrax.

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By Skytrax

Skytrax, the International air transport rating organisation, was established in 1989, and is based in London, UK. The World Airline and Airport Star Rating programme classifies airlines and airports by the quality of product and staff service standards.

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