Iberia is Recertified as a 4-Star Airline
By Peter Miller, Skytrax – London, UK
Spanish national carrier Iberia has been recertified as a 4-Star airline by the international air transport rating organisation, SKYTRAX, and has improved its overall performance in the audit assessment for 2023.
The airline has continued to the rollout of the enhanced Business Class seating product on A350 aircraft which in addition to all aisle access for customers, now includes an improved privacy provision with the suite doors.
Iberia has supplemented these seating upgrades with a very good bedding and mattress product for long-haul flights.
IFE has been streamlined for enhanced utility, and customers can also benefit from using personal Bluetooth headsets with the system.
Premium Economy and Economy Class cabins has seen enhancements through improved IFE, WiFi, and amenity products, and Premium Economy passengers will find elaborated elements of the inflight catering products, including tableware and meal choices.
Iberia maintains its partnership with leading airline catering supplier DO&CO across all frontline areas including all elements of the onboard meals, as well as lounge dining experience which achieves a very high standard.
The catering from Madrid embraces the best of Spanish cuisine and seasonality, and the lounge menu rotates during the day to ensure the best standards of freshness and presentation.
Commenting on the 4-Star Airline Rating awarded to Iberia, Edward Plaisted, Skytrax CEO said: “The recertification of the 4-Star Rating for Iberia reflects the excellent product enhancements across the customer journey and increased sophistication and appeal in the dining experience. The airline has worked extremely hard and committed a great deal of investment over the last 2 years to greatly improve the guest experience.”
Iberia Lounge Velázquez : Madrid Barajas Airport
Iberia Lounge Velázquez : Madrid Barajas Airport
About Skytrax Airline Rating
World Airline Rating is the global airline quality ranking programme operated by Skytrax, the international air transport rating organisation and a leading authority on airline quality standards. Certified Airline Ratings classify airlines by the quality of front-line product and staff service they provide to customers, and are recognised as a global benchmark of airline standards. Established in 1989, Skytrax is based in London, United Kingdom.
Using an internationally recognised evaluation system to assess quality, Skytrax provide the world airline industry with a professional, unified Quality classification system that is an established and respected symbol of airline standards.
Certified Airline Rating is based on in-depth quality analysis of an airline’s customer-facing Product and Service standards, with a well-established approach providing accuracy, and an objective ranking system using global quality measurements.
As part of the process to determine and award an Airline Star Rating, Skytrax carry out detailed Quality analysis across up to 800 different areas of airline product and service delivery for the on-board and home-base Airport environments. Certified Airline Ratings are not related to any type of customer reviews or passenger surveys.
