Munich Airport retains its 5-Star Airport Rating

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By Peter Miller, Skytrax

Munich Airport’s 5-Star Rating has been renewed by the international air transport rating organisation, Skytrax.

In retaining this 5-Star Airport rating, Munich Airport remains the only airport in Europe to hold this top-tier status in 2020.

In May 2015, Munich Airport was awarded 5-Star status for the first time following an extensive audit by Skytrax. Germany’s second-largest airport was also the first European airport to be awarded this highest seal of quality. In a first re-certification, Munich Airport successfully maintained its 5-Star status in 2017. In 2020, Skytrax have again subjected the Bavarian aviation hub to a detailed evaluation, concluding that Munich Airport has not only maintained its high quality of service and hospitality, but has even further extended it.

Europe’s only airport to achieve the 5-Star Airport Rating – November 2020

“This is a great and motivating signal in a difficult time,” said Jost Lammers, CEO of Flughafen München GmbH. ”I consider it particularly remarkable that we were able to maintain our high standards despite the many restrictions imposed by the pandemic. The fact that we will remain a 5-star airport in the future strengthens our resolve to overcome the current crisis together as an airport community. Certainly there will be a time after the pandemic crisis and I am confident that our hub will then be able to build on the successes of previous years.”

There are just six other 5-Star Hub Airports in the world, Doha Hamad International Airport, Hong Kong International Airport, Seoul Incheon International Airport, Shanghai Hongqiao International Airport, Singapore Changi Airport and Tokyo Haneda Airport.

Edward Plaisted, CEO of Skytrax said: “Munich Airport has set new standards in the European airport landscape with the renewed confirmation of this seal of approval. Munich Airport has not rested on its awards, but with many attractive innovations has ensured that passengers have an even more pleasant stay at Munich Airport. It is easy to see at this airport that the cooperation between all the partners on campus works perfectly well”.

In the course of the recent audit, all of the airport’s service facilities relevant to passengers were closely examined. Particular attention was paid to the new services that have been added in recent years, such as the new lounges in Terminal 1, the redesigned arrivals area in Terminal 2, the security checkpoint in Terminal 2 that has been upgraded with innovative technology, the user-friendly online booking platform for parking customers, and Munich Airport’s new website, which was launched in 2017.

New security screening in Terminal 2

New security screening in Terminal 2

New airport lounge at Terminal 1

Terminal 2 redesigned arrivals area

A contributor to the 5-Star Airport rating is the Hilton Munich Airport, offering the best of Bavarian Hospitality. In September 2020 two new dining areas opened at Hilton Munich Airport, the Mountain Hub Social Dining and Mountain Hub Gourmet, providing a magnificent improvement in facilities.

The 5-Star Airport Rating is awarded to airports that are providing a very high, overall Quality performance. This top rating recognises high standards of airport facilities / amenities, together with consistent and excellent standards of staff service across front-line areas.

New F&B areas at Terminal 2 airside, US gates

Munich Airport during COVID-19

Munich Airport during COVID-19

Munich Airport during COVID-19

Munich Airport during COVID-19

 

World Airport Rating

Skytrax World Airport Star Rating is a leading, professional Quality Benchmarking system evaluating standards of front-line Product and Service quality for airports worldwide. Airports are Rated on the basis of a complex, multi-faceted Product and Service quality assessment system.

Airport Ratings are based on a comprehensive study of front-line airport product and service items. Criteria includes key items of process efficiency, terminal comfort and cleanliness, passenger facilities and staff service. Service ratings covers both official staff (immigration, police, security and customs), as well as more general airport staff (shops, restaurants and cafes, help counters etc.).

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By Skytrax

Skytrax are specialist research advisors to the air transport industry. Dedicated to improving the customer experience for airlines and airports across the world. Skytrax delivers expertise and innovative thinking to encourage change.

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