South African Airways maintains 4-Star Airline ranking
By Peter Miller, Skytrax
South African Airways has been certified as a 4-Star Airline by Skytrax, the international air transport rating organisation.
The 4-Star Airline ranking recognises continued quality improvement in South African Airways on-board product and service, and also reflects the continued improvements to the home base airport product and service levels at Johannesburg’s OR Tambo International Airport.
Edward Plaisted, CEO of Skytrax said: “South African Airways have maintained quality levels throughout what has been a difficult year for the airline, delivering world-class Product and Service standard to their customers, making this 4-Star Airline ranking well-deserved. The Skytrax Star Ranking audit examines between 500 and 800 areas of product and service delivery, across both airport operations and the cabin experience, and this demonstrates that South African Airways passengers can look forward to a high quality of product and service. South African Airways has been ranked a 4-Star Airline for a number of years, and we are delighted to see them be awarded with this status for 2015.”
South African Airways 4-Star ranking signifies that the airline has achieved a good standard of product across all travel categories, with standards of staff service delivery in both the on-board and airport environments also being well ranked.
About Skytrax Airline Rating
World Airline Rating is the global airline quality ranking programme operated by Skytrax, the international air transport rating organisation and a leading authority on airline quality standards. Certified Airline Ratings classify airlines by the quality of front-line product and staff service they provide to customers, and are recognised as a global benchmark of airline standards. Established in 1989, Skytrax is based in London, United Kingdom.
Using an internationally recognised evaluation system to assess quality, Skytrax provide the world airline industry with a professional, unified Quality classification system that is an established and respected symbol of airline standards.
Certified Airline Rating is based on in-depth quality analysis of an airline’s customer-facing Product and Service standards, with a well-established approach providing accuracy, and an objective ranking system using global quality measurements.
As part of the process to determine and award an Airline Star Rating, Skytrax carry out detailed Quality analysis across up to 800 different areas of airline product and service delivery for the on-board and home-base Airport environments. Certified Airline Ratings are not related to any type of customer reviews or passenger surveys.