The latest Airport Star Rating Awards are presented during the World Airport Awards
The international air transport rating organisation, SKYTRAX, presented the latest Airport Star Rating Awards during the 2024 World Airport Awards held at PTE on Frankfurt on 17th April.
With the event attended by airport chiefs from across the world, the Awards venue provided an excellent opportunity for the latest Airport Star Ratings to be announced and presented. Airports honoured with their Airport Star Ratings at the awards event included ☆ Tokyo Narita International Airport ☆ Bahrain International Airport ☆ Shanghai Hongqiao International Airport ☆ Terminal A Newark Liberty International Airport ☆ Chinggis Khaan International Airport ☆ Terminal 2 Da Nang International Airport ☆ Osaka International (Itami) Airport ☆ Porto Airport and ☆ Lyon–Saint Exupéry Airport
Mr Takefumi Kitanaka, CEO and Tomizawa Osamu of Chinggis Khaan International Airport receive the 4-Star Airport Rating Award
Mr Ho The Anh, CEO of Terminal 2, Da Nang International Airport receives the 5-Star Terminal Award
Kevin O’Toole, Chairman of the Port Authority of New York and New Jersey receives the 5-Star Terminal award for Terminal A, Newark Liberty International Airport
HE Zayed R. Alzayani, Chairman of the Gulf Air Group and Mohamed Yousif AlBinfalah, CEO Bahrain Airport receive the 5-Star Airporrt award for Bahrain International Airport
Mr Li Zhengjia, Chairman of Shanghai Hongqiao International Airport receives the 5-Star Airport award for Shanghai Hongqiao International Airport
Akihiko Tamura, President/CEO of Narita International Airport receives the 5-Star Airport award for Narita International Airport
Mathieu Boutitie, Corporate Executive Vice President of Kansai Airports receives the 4-Star Airport award for Osaka International (Itami) Airport
Thierry Ligonnière, Portugal & Brazil Director of VINCI Airports receives the 4-Star Airport award for Porto Airport
Pierre-Hugues Schmit, Chief Commercial and Operational Office , VINCI Airports, receives the 4-Star Airport award for Lyon Airport
ABOUT THE AIRPORT STAR RATING
Skytrax World Airport Star Rating was introduced 25 years ago, and has become a global benchmark of quality evaluation for the airport industry.
Skytrax apply airport ratings between a 1-Star and 5-Star level across all customer-facing items of product and service that an airport provides. The ratings are based on a comprehensive study of 500-800 different items, the total depending on airport size and type. Final ratings are applied either when an Airport Audit is completed, or our audit team have gathered enough data to undertake a full airport rating.
Product rating includes terminal layout, design, comfort, maintenance and cleanliness, including features such as seating, washrooms, WiFi, shopping, food and beverages
Service rating at the airport includes airport operated options (eg. help counters, service ambassadors), staff working in shops, restaurants, and cafes, and official staff such as immigration, police, security and customs. Service assessment looks at standards of efficiency, consistency of service, staff attitudes, service hospitality / friendliness and language skills.
